Posted on: January 28, 2008 /
It appears my February issue of The Sky at Night magazine is a bit late, as it has not arrived yet. So far a week overdue. I have only had 4 issues so far in my subscription and they usually appear on time.
I have now emailed the magazine team and also left a message on the magazine forum, where a couple of other people are also missing their issues.
I did also have to email the helpline previously when my free Sir Patrick Moore autobiography book that was offered with my subscription never turned up after four months, but about a week later the book arrived.
After emailing email@example.com I have managed to get a response after about 24 hours, telling me that my subscription is up-to-date, and all issues have been sent out. Apparently a replacement copy has been sent out and this should take 7-10 days to arrive.
8th February 2008
My magazine finally turned up today, and as I ended up logging two queries I have received two copies. The funny thing is that the next copy is out on 19th February, which is only only 11 days away.